Cibin Varghese: EMC Celerra : How to collect Support Material using CLI

Support material is one of the basic log file used to diagnose celerra as well as for VNX issues.This log file will enable EMC Support Engineers to deal with product issues in a more effective and timely manner. The script will take approximately 10 minutes to run and will capture NAS System logs and configuration files. - See more at: http://www.emcsaninfo.com/2013/07/how-to-collect-support-materials-from-celerra-vnx.html?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+emcsaninfo+%28EMC+SAN+Info%29#sthash.yUQmRAIU.dpuf

Support material is one of the basic log file used to diagnose Celerra as well as for VNX issues. This log file will enable EMC Support Engineers to deal with product issues in a more effective and timely manner. The script will take approximately 10 minutes to run and will capture NAS System logs and configuration files.

Below is the usage of support material script

Below is the usage of support material script.

# collect_support_materials -h
usage: collect_support_materials
” [ -h ]                 -h: Help – this help screen
” [ -q ]                 -q: Quiet – this script will produce no output to the console
” [ -filename filename ] -filename – Include additional info in the name
” [ -d ]                 -d: Directory – specifies the directory that files will be saved to
” [ -version ]           -version – print version number and exit
” [ -v ]                 -v: Verbose – provides detailed output while running

Connect your Celerra using Putty and execute the following command

/nas/tools/collect_support_materials

The output is as below:-

[nasadmin@seadcnsx1cs0 nar]$ /nas/tools/collect_support_materials
collect_support_materials[29843]: The collection script revision 2.8.4 has started.

   Collecting /nas/log/*, /nas/log/webui/*, /nas/ConnectHome/* and /nas/jserver/logs
   Collecting output from server_log
   Collecting output from internal commands
   Collecting event log configuration files
   Collecting files from .etc dir of each DM
   Collecting Mirrorview DR logs
   Collecting /var logs
   Collecting upgrade logs
   Collecting /etc files
   Collecting /http/logs and /tomcat/logs
   Collecting Celerra Manager tasks
   Collecting cron files
   Collecting Control Station process information and versions
   Collecting /nas/jserver/debug_of_core* files
Now running material collection script for longer running commands.
   Collecting complete nas dir listing
   Collecting output from nas commands
   Collecting RDF information
   Collecting DHSM information
   Collecting output from other CS commands
   Collecting other files from /nas, /nas/site, /nas/sys,/nas/rdf, and /nas/dos
Material Collection File:
/nas/var/log/support_materials_APM00070802955.091216_0908.zip has been generated.

**********************************************************************
Please include file /nas/var/log/support_materials_APM00070802955.091216_0908.zip
with materials submitted to EMC for problem investigation.
**********************************************************************

collect_support_materials[29843]: The collection script has finished successfully.

Logs collection has successfully completed and logs are placed in following location with time stamp zip file.

/nas/var/log/support_materials_APM00070802955.091216_0908.zip

(In older models,the location will be /nas/var/logs) - See more at: http://www.emcsaninfo.com/2013/07/how-to-collect-support-materials-from-celerra-vnx.html?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+emcsaninfo+%28EMC+SAN+Info%29#sthash.yUQmRAIU.dpuf

(In new models, the location will be /nas/var/emcsupport)

Use Winscp software to transfer the logs from Unix machine to Windows machine.

Cibin Varghese

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EMC Celerra : How to collect Support Material using CLI

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